Delivery and returns
Before paying, check how your painting will be delivered and which return conditions apply. Your statutory consumer rights remain unchanged.
Delivery arrangements and costs
We arrange delivery in Yerevan. For other destinations, the painting is sent by post for collection at the post office. We will contact you with dispatch details. Check the total on your payment page before transferring money. For international shipments, customs charges and who pays them must also be agreed.
On arrival
Check the package and artwork when they arrive. If you notice damage, take photographs, keep the packaging, and contact us as soon as possible. This helps us review the issue without limiting your statutory rights.
How to report a problem
Write to us with your purchase details, delivery date, and a short description of the problem. Attach photographs and carrier documents if available. Our team will review your message and explain the next steps.
Returns and refunds
Contact us to arrange a return or discuss a cancellation or defect. Return eligibility, costs, and any refund depend on the purchase terms and applicable law. Before sending the artwork back, confirm the return address and safe transport arrangements with our team.
Responsibility
We review the artwork condition before dispatch, packing photographs, carrier records, and the agreed purchase terms when assessing an issue. Applicable law and mandatory consumer rights always remain in effect.